If you have any question about your shipping charges or would like to order a faster shipping method please call the store at 208-726-0115.
This site is hosted by Hank & Sylvie’s. Hank & Sylvie’s hosts the store pages, ordering system, and order data. We automatically collect order information but may only use this information in the aggregate. Please contact us for more information about how we use this information.
Thank you for shopping at Hank & Sylvie’s. This privacy and security policy outlines the information we collect about you, how we use the information and the choices you have to review, modify, and/or restrict our usage of this information.
Protecting your online order information on hankandsylvies.com is very important to us. In our shopping checkout process, we use Stripe, the industry-standard encryption technology that ensures the safety and security of your online order.
Making a credit card purchase is just as safe on our web site as it is by telephone. But if you prefer to order merchandise from the website by phone, call 208-726-0115. Our customer service associates are available, Monday – Saturday, 10.00am-6.00pm, MST.
Whenever you shop with Hank & Sylvie’s (in our store, online, or by phone) we obtain from you the information we need to complete your transaction. This may include your name, address, telephone number, e-mail address, and credit card number. We also retain details of your specific product purchases and transactions with us.
Use and Disclosure of Information
We use the information we collect to process your purchase transactions, to send you marketing and promotional materials by mail or e-mail, and to help us improve our store and online product assortments and services for you.
Our Email List
We offer those who sign-up for our email list advanced notice of sales, new merchandise, store openings and other terrain news. If you would like to unsubscribe from our email list, contact us. We will remove your name from our email list reasonably soon. Please recognize that you may receive another email before we are able to remove you.
At Hank & Sylvie’s, we take great pride in the quality and craftsmanship of our products. Attention to design, materials, safety and construction is our priority. We carefully inspect your order prior to shipment. Upon receipt, please inspect your purchase and notify us of any damage; we will arrange for a prompt replacement. If, within 30 days you are dissatisfied for any reason, you may return your purchase for a store credit of the merchandise value. We cannot accept returns on monogrammed, personalized, special–order items, Christmas items or on items damaged through normal wear and tear.
You may return merchandise through the mail for a store credit only. For detailed procedures for returning items through the mail, please contact Customer Service at 208-726-0115, 10:00 am – 6:00 pm (MST).