Shipping policy
Processing Time
Orders are prepped and packed within 4 business days. If an item from your order is backordered, we will contact you as soon as possible with updated arrival information.
Shipping
We ship items via USPS Priority Mail. Transit time for Standard Domestic Shipping takes approximately 4-6 days. Hank & Sylvie's is not responsible for missing packages, delays in shipping or charges incurred for refused packages. If your package is missing, the carrier may have placed it in what they considered a safer location. Be sure to check your mailbox, front and back porches, or with your building's mailroom. Occasionally, carriers may mark a package as delivered prior to dropping it off. If you are still unable to locate your package, please contact the carrier. If a package is lost in transit, we will do everything we can to assist you.
International Shipping
Please contact us directly for an estimated cost on international shipping. Hank & Sylvie's is not responsible for any customs fees or duties incurred on international shipments.
Orders are prepped and packed within 4 business days. If an item from your order is backordered, we will contact you as soon as possible with updated arrival information.
Shipping
We ship items via USPS Priority Mail. Transit time for Standard Domestic Shipping takes approximately 4-6 days. Hank & Sylvie's is not responsible for missing packages, delays in shipping or charges incurred for refused packages. If your package is missing, the carrier may have placed it in what they considered a safer location. Be sure to check your mailbox, front and back porches, or with your building's mailroom. Occasionally, carriers may mark a package as delivered prior to dropping it off. If you are still unable to locate your package, please contact the carrier. If a package is lost in transit, we will do everything we can to assist you.
International Shipping
Please contact us directly for an estimated cost on international shipping. Hank & Sylvie's is not responsible for any customs fees or duties incurred on international shipments.
